Refund & Return Policy
At Discovery By Allicamp, every product is created with care and made especially for each customer after an order is placed. Because our products are created specifically based on your selected design, size, color, and preferences, we follow a made-to-order approach.
This allows us to offer unique faith-inspired products while reducing unnecessary waste.
Due to the nature of made-to-order products, we do not accept standard returns or exchanges for situations where the customer changes their mind or selects an incorrect option.
However, your satisfaction is important to us. If there is an issue with your order caused by a production mistake, damage, or incorrect fulfillment, we are committed to helping you find a suitable solution.
Returns & Exchanges
Because each item is created specifically after purchase, we generally do not accept returns or exchanges for:
- Incorrect size selection
- Incorrect color selection
- Change of mind after receiving the product
- Personal preference issues
- Ordering the wrong product variation
- Products that no longer meet personal expectations
We strongly recommend reviewing product descriptions, sizing information, and available options carefully before placing your order.
If you need help selecting the correct size or product before ordering, our team will be happy to assist.
Items Eligible For Refunds Or Replacements
A refund or replacement request may be considered if:
- Your item arrives damaged
- Your product has a manufacturing defect
- Your order contains the wrong item
- Your product has a printing or quality issue
- Your order arrives with missing items
Each request is reviewed individually to ensure we provide the best possible resolution.
Damaged Products
We understand that sometimes products may experience issues during production or delivery.
If your product arrives damaged, please contact us within:
7 days after delivery
To help us resolve the issue quickly, please provide:
- Order number
- Full name used for the order
- Description of the issue
- Clear photographs of the damaged product
- Photos of the packaging if applicable
Once we receive the required information, our team will review the request and provide an appropriate solution.
Incorrect Products Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Examples include:
- Wrong product received
- Wrong design received
- Incorrect size sent
- Incorrect color sent
- Missing item from your order
Please provide photos and order details so we can verify the issue and assist you.
Refund Approval Process
If your refund request is approved, the refund will be issued to your original payment method.
Please note:
- Refund processing time depends on your bank or payment provider.
- It may take several business days for refunded amounts to appear in your account.
- Original shipping charges may not be refundable unless the issue was caused by an error on our side.
Order Cancellation Policy
Because orders begin processing shortly after purchase, cancellation requests must be submitted quickly.
Customers may request cancellation within:
24 hours after placing an order
After this timeframe, your order may have already entered production and cannot be cancelled or modified.
Once an order has been shipped, cancellation requests cannot be accepted.
Address Changes
Customers are responsible for providing accurate shipping information during checkout.
Please check:
- Name
- Street address
- Apartment/unit number
- City
- State/province
- Postal code
- Country
If you notice an error after placing your order, contact us immediately.
We will try our best to assist; however, changes cannot always be guaranteed after processing has started.
Lost Or Missing Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
Discovery By Allicamp is not responsible for:
- Packages marked as delivered but not received
- Incorrect addresses provided by customers
- Delays caused by shipping carriers
- Customs delays
- Weather-related delays
If your tracking shows delivered but you cannot locate your package, we recommend checking:
- Around your delivery location
- With household members
- With neighbors
- With your local delivery carrier
If you still need assistance, contact our support team and we will guide you.
Sale Items & Promotional Orders
Products purchased during special promotions, discounts, or sales follow the same refund and replacement guidelines.
Discounted products are not eligible for refunds due to change of mind or incorrect selection.
Gift Orders
If you purchased a product as a gift and there is a quality issue, incorrect item, or damage, the original purchaser must contact us with the order details.
We will review the request and assist according to our refund guidelines.
Our Commitment
At Discovery By Allicamp, our goal is to create products that bring inspiration, encouragement, and meaningful messages into everyday life.
We carefully review all customer concerns and work to provide fair solutions whenever an issue occurs.
Contact Us
For questions regarding refunds, replacements, or order issues:
